Capítulo de livro
Going for silver-senior consumers’ reviews of medical tourism
Rodrigues, Helena (Rodrigues, H.); Ana Brochado (Brochado, A.);
Título Livro
New techniques for brand management in the healthcare sector
Ano (publicação definitiva)
2021
Língua
Inglês
País
Estados Unidos da América
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Abstract/Resumo
Senior medical tourism is a growing niche market. Senior citizens are increasingly traveling abroad with the stated intent of accessing medical treatment. This study sought to identify the main dimensions of overall experiences in senior medical tourism. Data based on senior citizens’ comments and ratings were retrieved from the treatment abroad website, with a focus on customers over 54 years old. Content analyses identified eight major themes in medical tourism reviewers. The themes of happiness (with the results) and treatment are predominant in senior consumers. The results are relevant to managers and marketing researchers who run medical tourism businesses, providing them with a deeper understanding of the senior market on services and identifying which services’ quality most significantly influence customers’ recommendations.
Agradecimentos/Acknowledgements
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Registos de financiamentos
Referência de financiamento Entidade Financiadora
UIDB/00315/2020 Fundação para a Ciência e a Tecnologia