English
Ciência-IUL
Publicações
Descrição Detalhada da Publicação
Intervening on burnout in complex organizations -the incomplete process of an Action Research in the hospital
Título Revista
Frontiers in Psychology
Ano (publicação definitiva)
2020
Língua
Inglês
País
Suíça
Mais Informação
Web of Science®
Scopus
Google Scholar
Abstract/Resumo
Health professionals are at high risk for developing burnout symptoms. Directed at reducing the organizational variables affecting professionals’ burnout, an action research was developed in a specific sector of a large hospital, with 59 doctors, 66 nurses, and 42 ancilliary professionals. Researchers conducted 11 interviews, one focus group, and
20 h of in loco observation. Professionals report demotivation and the need to address the emotional part of their job. Nonetheless, the hierarchy blocked the proposed intervention possibilities. Organizational factors are unequivocally relevant, particularly in complex settings with emotionally charged interactions, and the direct hierarchy is pivotal for
facilitating organizational change.
Agradecimentos/Acknowledgements
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Palavras-chave
Action research,Burnout,Health professionals,Intervention,Leadership
Classificação Fields of Science and Technology
- Psicologia - Ciências Sociais
