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Ciência-IUL
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Publication Detailed Description
7th Advances in Hospitality and Tourism Marketing and Management (AHTMM)
Year (definitive publication)
2017
Language
English
Country
Cyprus
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Abstract
This paper discusses the concept of hospitality in hospitals. Hospitals and hotels are excellent environments in which to study hospitality given the frequency and importance of interactions between service providers and clients. The research results reported are based on data gathered in indepth interviews conducted with hospital managers, doctors, nurses and patients. In this way, deeper insights were gained into areas of convergence between the tourism and health sectors. A content analysis of the interviews revealed the main dimensions of hospitality in the context of hospitals and healthcare.
Acknowledgements
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Keywords
Hospitality,Hospitals,Service provision,In-depth interviews,Content analysis
