Talk
IT service management using the ITIL® framework: the experience of ISCTE University Institute of Lisbon
Elsa Cardoso (Cardoso, E.); Henrique Borges (Borges, H.); Tiago Martinho (Martinho, T.); João Cavaco (Cavaco, J.); Carlos Costa (Costa, C.);
Event Title
18th International Conference of European University Information Systems (EUNIS 2012)
Year (definitive publication)
2012
Language
English
Country
Portugal
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Abstract
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Acknowledgements
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Keywords
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Associated Records

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Publication Identifiers
cv-prod-id-582268
ci-pub-11842
Other Publication Details
Yes
Digital
Vila Real, Portugal
Conference
International
Oral Presentation