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Measuring productivity despite presenteeism as a consequence of workplace bullying: The path through emotional exhaustion and psychological wellbeing.
Mariana Neto (Mariana Neto); Aristides I. Ferreira (Ferreira, A.I.); Luís Fructuoso Martinez (Martinez, L.); Paula da Costa Ferreira (Ferreira, P.);
Event Title
14th ECPA14
Year (definitive publication)
2017
Language
English
Country
Portugal
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Abstract
Few studies have investigated how workplace bullying relates with work-related exhaustion and indicators of productivity loss due to presenteeism. Thus, the aim of the present study was to examine the intervening variables of emotional exhaustion and psychological wellbeing in the direct and indirect relationships between workplace bullying and indicators of productivity loss due to presenteeism. In a cross-sectional study, we tested a structural equation model using web survey data of 353 workers from a service company, with the variables: workplace bullying (Quine, 1999), emotional exhaustion (MBI), psychological wellbeing (GHQ-28) and indicators of productivity loss due to presenteeism (SPS-6). All variables presented acceptable psychometric evidence. The final model revealed a reasonable fit. Workplace bullying, emotional exhaustion and the loss of psychological wellbeing were negatively related to concentration (avoiding distraction). Emotional exhaustion and psychological wellbeing mediated the studied structural relationships. Our study provides contributions for theory and practice. Leaders can understand the underlying mechanism that explains employees’ productivity loss due to presenteeism by addressing workplace bullying and its negative relation with emotional exhaustion and wellbeing. Moreover, we discuss the advantages of measuring productivity considering the impact of health problems at work.
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