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Publication Detailed Description
Proceedings of the 5th Global Management Conference on Managing Globalization in Times of Economic Crisis
Year (definitive publication)
2013
Language
English
Country
Portugal
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Abstract
The purpose of this paper is to highlight factors that may be considered critical to
successful use of ERP (Enterprise Resource Planning) systems in the hospitality
industry, in particular those that seem to be limiting a broader usage of these systems in
this industry. The paper also contributes to the understanding of how ERP systems may
create value to these industry´s businesses. This is done through a reference model,
providing the framework to understand how the current vendor´s offer fits into the
business needs of this industry.
Acknowledgements
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Keywords