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Publication Detailed Description
Repairing public trust through communication in health crises: A systematic review of the literature
Journal Title
Public Management Review
Year (definitive publication)
N/A
Language
English
Country
United Kingdom
More Information
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Abstract
Public trust repair is a particularly important issue in public administration during public crises. Taking health crises as the context and trust repair as a lens, we systematically reviewed existing research to provide comprehensive insights into how public trust can be rebuilt through communication. From this, we identified five categories of trust-repairing communication strategies and integrated a framework by discussing the communication elements those strategies involved. Moreover, we conducted a critical analysis of how these communication strategies help build trust through the six trust-repair mechanisms put forward by Bachmann, Gillespie, and Priem (2015).
Acknowledgements
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Keywords
Crisis communication,Health crisis,Public management,Systematic literature review,Trust repair
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
- Political Science - Social Sciences
Funding Records
| Funding Reference | Funding Entity |
|---|---|
| 202107920001 | China Scholarship Council |
| UIDB/00315/2020 | Fundação para a Ciência e a Tecnologia |
