Português
Social policy design: Psychological determinants of non-take-up in the era of digital and virtual governance
Event Title
XIII PhD Meeting in Social and Organizational Psychology
Year (definitive publication)
2017
Language
Portuguese
Country
Portugal
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Abstract
Information and communication technologies (ICTs) are changing the way citizens
relate to public administration / government. However, studies show that this
virtual citizen-to-government relationship with the so-called e-Government, may
also determine limits to everyone’s access to online platforms, not only due to their
material conditions, but also to individual, psychological and social variables relevant
to understanding of non-take-up via e-Government portals. The present study, based
on 4 studies distributed in 3 tasks, aims to explore the variables that precede access in
the digital age, related to the replacement of personal contact by online social policy
platforms, associating the impact of these variables with the social stigma and to the
theory of social dominance. The aim is to build an outcome for public policies that
makes it possible to anticipate the psychological and social determinants of non-access
and enhance citizens’ access to e-Government.
Acknowledgements
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Keywords
e-Government ICT,Non-take-up,Social Dominance Theory,Social Stigma,Public and Social Policies,Access
Fields of Science and Technology Classification
- Psychology - Social Sciences
- Other Social Sciences - Social Sciences
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