This paper aims to explore the potentialities and the limits of Telecentres, not just as instruments of non-formal education and social change, but also as crucial support for intellectual and cultural formation of youngsters and adults in situations of social vulnerability, promoting the full exercise of citizenship, thus broadening their perspectives for inclusion in the information society and in the world of work. It also discusses the role of Telecentres as essential resources for learning processes in local communities. As a methodological approach, it has been developed as an exploratory study based on the focus group technique for the data collection, amongst users of Telecentres in Belo Horizonte. Thematic and content analysis methods were applied for data processing, with the support of MAXQDA software. Main findings indicate that there is a predisposition to change social and economic habits and to promote social development and interaction, enhancing the role of Telecentres in the acquisition of capacities, offering to users a new perspective in their lives, and improving their digital citizenship.

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Digital inclusion,Telecentres,Non-formal education,Learning,Digital citizenship

• Computer and Information Sciences - Natural Sciences
• Educational Sciences - Social Sciences
• Other Social Sciences - Social Sciences