English
Ciência-IUL
Comunicações
Descrição Detalhada da Comunicação
Towards a Service Supply Chain Approach for Public Service Management
Título Evento
XXIII Annual Conference of the International Research Society for Public Management
Ano (publicação definitiva)
2019
Língua
Inglês
País
Nova Zelândia
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Abstract/Resumo
Modern public services are characterised by inter-organisational relationships, multi-actor
policy making, and coproduction. These are also aspects of service supply chain management,
but there are specificities. The aim of this conceptual paper is to develop propositions based on
existing research to further the knowledge in the intersection of (service) supply chain
management and public management. The four propositions relate to: the structure of public
service provision; for whom public services are provided; what is it that flows through the
public service supply chain; and the role of coordination as a component of management in the
public service supply chain
Agradecimentos/Acknowledgements
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Palavras-chave
Service supply chain,public services,service-centric approach,justice system,flow,coordination
