Márcia Santos (PhD in Management) is a researcher at the Information Sciences and Technologies and Architecture Research Center (ISTAR-IUL) at Instituto Universitário de Lisboa (ISCTE-IUL).

Her research interests include Accounting, Tax, Management, Risk, Business Intelligence and Data Analytics applied to organizations' challenges to enable them to make more-informed management decisions such as in  Reputation, Human-resources, Performance, Social-Impact, both in nonprofit and for-profit sectors.

Her research appears in the following conference proceedings: Tourism & Management Studies and Iberian Conference on Information Systems and Technologies (CISTI).

Márcia has specialized in accounting and tax matters ever since she joined Deloitte in 2012. She works with clients in the banking, retail and manufacturing sectors and has provided (i) tax advisory under national and EU legislation; and (ii) accounting services under SNC and IFRS.

In the last 5 years, she has gained extensive experience applying data analytics tools in manufacturing and financial sector on indirect tax and customs aspects. She has supported and led the development and implementation of data analytic tools in her department, as well as provided training and advisory for  organizations or university students (ISCTE-IUL) in Microsoft Excel and SQL tools.