Rúben Pereira is an Assistant Professor at ISCTE. He has a PhD in Information Systems from the Instituto Superior Técnico (IST) where he also graduated as a Master in Computer Engineering and Computer Science. He has been a consultant in several industries, such as: services, banking, telecommunications, Ecommerce, among others. He is the author of several scientific papers, published in conferences / journals / international books, in the area of Information Technology Services Management (ITSM) and Information Technology Governance (ITG). Its areas of scientific interest extend to: Information Technology Risk Management (ITMM), Business Process Management (BPM), continuous improvement and innovation, process optimization, among others. He is also a fan of entrepreneurship, having already been co-founder of three projects, one of them winner of the Startups Factory and finalist in EDP Innovation.