English
Ciência_Iscte
Publicações
Descrição Detalhada da Publicação
Título Livro
Exploring Services Science
Ano (publicação definitiva)
2013
Língua
Inglês
País
Alemanha
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Abstract/Resumo
Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.
Agradecimentos/Acknowledgements
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Palavras-chave
IT services; ITIL; process models; model-based animation; process execution; tool survey
Classificação Fields of Science and Technology
- Ciências da Computação e da Informação - Ciências Naturais
