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Publication Detailed Description
Book Title
Exploring Services Science
Year (definitive publication)
2013
Language
English
Country
Germany
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Abstract
Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.
Acknowledgements
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Keywords
IT services; ITIL; process models; model-based animation; process execution; tool survey
Fields of Science and Technology Classification
- Computer and Information Sciences - Natural Sciences
