Purpose - This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature. Design/methodology/approach - The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context is described through several action research case examples. Findings - This research specifies the procedure model (order of development activities), techniques, results, roles and information/meta model (conceptual data model of results) associated with using DFSS to address BPM-related challenges. The action research case examples provided discuss the details of implementing BPM using DFSS to design, implement and test redesigned processes to ensure they fulfill the needs of process participants. Research limitations/implications - While the case examples discussed were performed in only a few settings, which limits the generalizability of their results, they provide evidence regarding the wide range of domains in which the proposed DFSS-BPM approach can be applied and how the tools are used in different contexts. Practical implications - This research offers a road map for addressing the challenges practitioners often face with BPM lifecycle implementation. Originality/value - This research provides the first attempt to integrate DFSS as a complementary method for BPM lifecycle implementation.

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Business process management,Design for Six Sigma,Mandatory elements of a method,Action research

• Economia e Gestão - Ciências Sociais