Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Loureiro, S. M. C. & Ferreira, E. S. (2014). Medical tourism: how lobby servicescape may influence customers’ image and pleasure. Revista Turismo e Desenvolvimento/Journal of Tourism and Development. 21/22, 23-32
Exportar Referência (IEEE) 
S. M. Loureiro and E. S. Ferreira,  "Medical tourism: how lobby servicescape may influence customers’ image and pleasure", in Revista Turismo e Desenvolvimento/Journal of Tourism and Development, vol. 21/22, pp. 23-32, 2014
Exportar BibTeX 
@article{loureiro2014_1713502324352,
	author = "Loureiro, S. M. C. and Ferreira, E. S.",
	title = "Medical tourism: how lobby servicescape may influence customers’ image and pleasure",
	journal = "Revista Turismo e Desenvolvimento/Journal of Tourism and Development",
	year = "2014",
	volume = "21/22",
	number = "",
	pages = "23-32",
	url = ""
}
Exportar RIS 
TY  - JOUR
TI  - Medical tourism: how lobby servicescape may influence customers’ image and pleasure
T2  - Revista Turismo e Desenvolvimento/Journal of Tourism and Development
VL  - 21/22
AU  - Loureiro, S. M. C.
AU  - Ferreira, E. S.
PY  - 2014
SP  - 23-32
SN  - 2182-1453
AB  - Medical tourism has become of increasing interest for both researchers and managers in 21st century.
However, how lobby servicescape influences customer’s image and pleasure is not well understood. To contribute to address this gap, this study aims to explore the effect of three factors of servicescape on customers’ image and pleasure. So, a sample of 332 fully completely questionnaires were employed to test the proposed model. Findings reveal servicescape
as an effective antecedent of customer’s image and pleasure. Finally, the article also attempts to provide managerial implications and suggests further research. 
ER  -