The traditional approaches on corporate social responsibility communication are
revealing to be unable of raising awareness and increasing stakeholders’
empowerment, often failing to improve positive relationships with consumers. In this
study, the digitally co-created CSR activities will be explored using a more general
approach, which will also take into consideration these philanthropic activities, i.e. the
activities where companies invite stakeholders to participate in the resolution of a
social issue but without asking them to buy the brand’s products.
Moreover, in the present study, interactivity and freedom of cause' choices are both
believed to be two mechanisms that play a key role in generating more empowered
stakeholders, with increased propensity for participating in co-created CSR initiatives.
Therefore, it is important to analyse digitally co-created CSR activities since it may
represent a major opportunity for organizations to add value and meaning to
stakeholders (and even for society at large), where the two parties work together to
solve a social issue.