Working Papers
Evaluating Retail Banking Service Quality and Convenience with MCDA Techniques: A Case Study at the Bank Branch Level
Fernando Ferreira (Ferreira, F.); Sérgio Pereira dos Santos (Santos, S.); Paulo Manuel Marques Rodrigues (Rodrigues, P.); Ronald W. Spahr (Spahr, R.);
Document Title
Banco de Portugal Working Papers
Year (definitive publication)
2011
Language
English
Country
Portugal
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Abstract
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Acknowledgements
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Keywords
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Publication Identifiers
ci-pub-9287
Other Publication Details
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978-989-678-114-9 (print)
978-989-678-114-9 (online)
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1 - 28 28
Yes
Both (printed and digital)
Banco de Portugal
Lisboa