Book chapter
How does the number of Instagram followers influence brand attitude: The role of purchase intention, perceived product quality, referrals, brand trust, and gender
Ricardo Dias (Dias, R.); Luís Fructuoso Martinez (Martinez, L.); Luisa Martinez (Martinez, L. M.);
Book Title
Advances in Digital Marketing and eCommerce: Second International Conference
Year (definitive publication)
2021
Language
English
Country
Switzerland
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Abstract
The presence of brands online has intensified over the past decade. Previous re-search has found that following online updates from a brand’s Facebook page enhances brand evaluations. As Instagram is emerging as one of the most popular social media plat-forms, we extended previous research by simulating the experience of navigating online on a smartphone while focusing on this platform. Our main goal was to understand if brands with a large number of followers versus brands with a small number of followers are per-ceived differently by consumers. Findings from two studies (Ntotal = 313) suggest that In-stagram brand pages with a large number of followers positively influence purchase inten-tion and brand trust. However, the perceived quality and likeliness to refer the brand to a friend are not affected by the number of followers. Also, we found no significant gender differences across variables.
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