(Português) O judiciário do século XXI: Como a literatura sugere uma nova forma de avaliar o judiciário a partir da percepção do cidadão

It is essential to implement a new way of evaluating the judiciary that considers the perception of citizens, particularly in the 21st century, where there is a pressing need to involve society in discussions about improving public services. In addition to utilizing information from specialists such as lawyers, public servants, and judges, citizens can provide a new perspective that can help enhance the quality of judiciary services. The objective of this article is to present the state-of-the-art on the subject of "Judiciary Evaluation" and how citizens' perceptions can be integrated into this process. The findings of the theoretical study reveal a lack of research on citizen and judiciary evaluation, emphasizing the importance of including citizens in the judiciary evaluation model.

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Legitimacy,Stakeholder,Social power,Management of the judiciary,Citizen

• Economia e Gestão - Ciências Sociais
• Sociologia - Ciências Sociais
• Direito - Ciências Sociais