Change management research has been extensively discussed during the latest decades, and management of information systems constantly investigates the importance of IT as a competitive driving tool. With the appearance of this pandemic were triggered many and varied changes in organizations, like hospitals, and in their information system has to adapt to this new reality. In order to adapt to this reality, we can use tools and methodologies, such as ITIL, which can help us to control and trigger control devices in order to minimize the change management impacts in IT caused by the pandemic of COVID-19. One of the areas affected by change management was cybersecurity. The relationships between strategic management, competitive environment, and IT as competitive factors can be supported by a holistic framework for strategic control. Although there are critical factors that depend on related paradigms that cannot be ignored and must be controlled.

--

Change management,COVID-19,Framework,Impacts,Information systems,ITIL,Paradigms

• Ciências da Computação e da Informação - Ciências Naturais