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Publication Detailed Description
Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
Journal Title
Psychology, Health and Medicine
Year (definitive publication)
2022
Language
English
Country
United Kingdom
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Abstract
This study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention.
Acknowledgements
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Keywords
Workplace ostracism,Emotional labour,Nursepatient relationship,Turnover intention,Nurses
Fields of Science and Technology Classification
- Psychology - Social Sciences
- Other Humanities - Humanities
Contributions to the Sustainable Development Goals of the United Nations
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