Português
Sentiment analysis of patient complaints in Healthcare systems using Vader: Can it contribute to a better service?
Event Title
PAMDAS 2025 International Conference on Physical Asset Management and Data Science
Year (definitive publication)
2025
Language
English
Country
Portugal
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Abstract
This presentation presents the outline and results of a study focused on exploring the effectiveness of using VADER (Valence Aware Dictionary and sEntiment Reasoner), a rule-based sentiment analysis tool, in swiftly analyzing patient complaints within healthcare settings aiming to develop overall digital capabilities. Currently, the use of sentiment analysis in the healthcare space is considered to be under-explored.
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