INFORMATION SYSTEMS DIRECTOR (CIO/CTO)

Proven Technical & Management Expertise in a Career Spanning 25+ Years

Business management professional, and technically sophisticated with a solid career, reflecting strong leadership qualifications, highly experience in banking, and CRM. Focused on the business needs, quality, high performance, budget control, client satisfaction, and on the implementation of advanced technology and business solutions.

Ability to manage multiple projects, large teams of direct reports or cross-functional teams with professionalism. Extensive international experience, with a deep understanding of diverse cultural teams and business practices (Luxembourg, France, Netherlands, UK, Switzerland, Brazil, Luxembourg, Dubai, Denmark, and Spain).

Successfully completed numerous IT projects, including core banking systems, digital banking, support and business applications, and data centers, infrastructure implementations, and migration projects. Other implementations have included Siebel-CRM, MIS/OBIEE, multi-router systems, connectivity, and messaging integration with other systems and partners. Strongly committed to deliver large-scale projects, business critical projects on time and under budget with high quality and client satisfaction.

Lecture Strategic Management of Information Systems at ISCTE-IUL, Lisbon –Portugal.

Education & Credentials

•          PhD in Computer Sciences, ISCTE, Lisbon, Portugal – 2016

•          Advance Studies in Computer Sciences, ISCTE, Lisbon, Portugal - 2015

•          Master Degree in Information Systems, ISEG, Lisbon, Portugal, 3 years of study – 2007 – 2010

•          Postgraduate studies in Information Systems and Technologies for organizations, ISEG – Lisbon, Portugal, 1 year of study – 2006 – 2007

•          PAGE – Executive Advance Program in Economics and Business, Catholic University, Lisbon, Portugal, 1 year of study – 1994-1995.

•          Degree in Business Computer Science, ISLA, Lisbon, Portugal, 5 years of study – 1984 - 1989

Technical Certifications and acknowledgement:

•       ITIL - Foundation Framework for Service Management - 2007

•       PMP - Project Management Professional

•       COBIT- Control Objectives for Information and Related Technology

•       CMMI - Capability Maturity Model Integration

•       Accountant, member of Portugal TOC association - 1991

Honors / Awards

2013      IDC CIO Awards – “Product Search Engine”.

2012      IDC CIO Awards – “Gamification of Mutual Funds, a soccer game”.

2011      IDC CIO Awards – “White Label Partner solution for banks”.

2012      Navegantes XXI Awards – ACEPI - Best Site/App Mobile for e-Commerce

2012      Navegantes XXI Awards - ACEPI - Best e-Commerce Site B2B

2011      Navegantes XXI Awards – ACEPI - Best Site/App Mobile for e-Commerce

2009      Oscars for Innovative Cards - SMS Guardian

2007      Global Finance Awards - Best Consumer Internet Bank 

2007      Deloitte Investor Relations & Governance Awards - Best Trading Platform

Research / Scientific articles

2017      Gamification to Teach and Assess Financial Education: A Case Study of Self-directed Bank Investors. 2018 Hawaii International Conference on Education has been accepted for presentation  (Accepted).

2017      A soccer game in e-business? Playing seriously using e-banking with games characteristics. 2018 International Conference on Electronics, Information and Communication (ICEIC 2018) (Accepted).

2017      Playing, Learning, Investing – a quiz game to improve the financial literacy of bank private investors. (Waiting for publishing).

2017      How game elements and mechanics develop in website influence behavior to use and execute investments in e-banking. (Waiting for publishing).

2017      How does the web game design influence the behavior of e-banking users? (Published by: Elsevier –Computer in Human Behavior. DOI: 10.1016/j.chb.2017.04.034)

2016      Playing Seriously - How Gamification and social cues influence bank customers to use gamified e-business applications. (Published by: Elsevier –Computer in Human Behavior. DOI: 10.1016/j.chb.2016.05.063).

2016      Gamification: A framework for designing software in e-banking. (Published by: Elsevier – Computers in Human Behavior (2016), pp. 620-634. DOI information: 10.1016/j.chb.2016.04.035).

2016      Does ease-of-use contributes to the perception of enjoyment? A case of gamification in e-banking. (Published by: Elsevier – Computers in Human Behavior (2016), pp. 114-126. DOI information: 10.1016/j.chb.2016.03.015).

2014      Gamification in banking: A case study of methodological approach in the software development (Publicado: CAPSI).

2014      Introduction of a game design in e-Banking – thinking of business while playing in a virtual environment (Published by: Inter-Disciplinary.Net, Cyber culture).

2014      Gamification: The importance of users in the development process in e-business (Published by: ACM- Association for Computing Machinery).

2014      The design of the e-banking with game features (Published by: ACM- Association for Computing Machinery).

2013     The adoption of Gamification in e-banking (Published by: ACM- Association for Computing Machinery).

2013      How to develop financial applications with game features in e-banking? (Published by: ACM- Association for Computing Machinery).

Scientific article reviewer:

2016      Future Smart Cities: Overview and Key Challenges. IEEE Potentials

2015      Inadequate Software Testing Can Be Disastrous. IEEE Potentials

2014      Gamification and Service Marketing. SpringerPlus, SpringerOpen Journal.

2016      Elsevier Editorial System for Journal of Systems and Software

2016      Elsevier Editorial System for Computer and Human Behavior