A Balanced Scorecard Approach for Strategy- and Quality-driven Universities
11th International Conference of European University Information Systems (EUNIS 2005)
This paper describes a Balanced Scorecard Strategic System integrated in the Decision Support Systems for University Effectiveness and Efficiency (DSS-UEE) project, developed at the Department of Sciences and Information Technologies (DCTI) of Instituto Superior de Ciências do Trabalho e da Empresa (ISCTE), a Management, Social Sciences and Informatics University in Lisbon. This Strategic System is presented as the main system driving the departmental level implementation of an effective Information Architecture at ISCTE.
Strategic Planning,Balanced Scorecard,Decision support systems
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