This paper describes a Balanced Scorecard Strategic System integrated in the Decision Support Systems for University Effectiveness and Efficiency (DSS-UEE) project, developed at the Department of Sciences and Information Technologies (DCTI) of Instituto Superior de Ciências do Trabalho e da Empresa (ISCTE), a Management, Social Sciences and Informatics University in Lisbon. This Strategic System is presented as the main system driving the departmental level implementation of an effective Information Architecture at ISCTE.

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Strategic Planning,Balanced Scorecard,Decision support systems

Esta publicação está associada ao registo seguinte:

• A Balanced Scorecard Approach for Strategy- and Quality-driven Universities