Publication in conference proceedings
Customer engagement: Growing relevance in marketing research
Filipa Rosado Pinto (Pinto, F. R.); Sandra Loureiro (Loureiro, S. M. C.);
12th Annual Conference of the EuroMed Academy of Business: Business Management Theories and Practices in a Dynamic Competitive Environment
Year (definitive publication)
2019
Language
English
Country
Greece
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Abstract
Within marketing research, the number of studies about customer engagement has been growing, emerging mainly after 2005 (Brodie et al., 2011), which reflects the increasing interest of researchers on the topic. The purpose of this study is to provide a systematic literature review to answer to the research question: “What marketing research has been conducted on customer engagement until now and what could be future avenues for research?”
Acknowledgements
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Keywords
  • Economics and Business - Social Sciences
Funding Records
Funding Reference Funding Entity
UID/GES/00315/2019 Fundação para a Ciência e a Tecnologia

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