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Publication Detailed Description
Proccedings of the 29th International Annual EurOMA Conference
Year (definitive publication)
2022
Language
English
Country
United Kingdom
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Abstract
Digital accessibility for disabled people is a hot topic of Corporate Social Responsibility, mandatory under current UN and UE dispositions. This research aims at investigating its company-wide administrative integration by developing a systematic process of enquiry producing a diagnosis tool under the guidance of the Soft Systems Methodology (RQ3). Absorptive capacity provided the theoretical umbrella for structuring the problem-situation (RQ1) by setting its Root Definitions. Thus, the expected scientifically supported diagnosing tool should generate feasible and desirable changes to the problem-situation perceptions (RQ2). Digital Accessibility by Design in Service was coined to define this innovative and relevant approach.
Acknowledgements
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Keywords
Strategic management,Digital accessibility by design,Soft systems methodology
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
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