Scientific journal paper Q1
Exploring tourists’ virtual reality-based brand engagement: A uses-and-gratifications perspective
Raouf Ahmad Rather (Raouf, A. R.); Linda D. Hollebeek (Hollebeek, L. D.); Sandra Loureiro (Loureiro, S. M. C.); Imran Khan (Khan, I.); Rajibul Hasan (Hasan, R.);
Journal Title
Journal of Travel Research
Year (definitive publication)
2024
Language
English
Country
United Kingdom
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Abstract
Though prior research has addressed the role of virtual reality (VR) in tourism, the dynamics and consequences characterizing tourists’ VR-based brand engagement, which has grown significantly since the pandemic, remain tenuous, as, therefore, explored in this research. Addressing this gap, we develop and test a uses-and-gratifications-informed model that explores the impact of tourists’ VR involvement and VR identification on their VR-based brand engagement, and its ensuing effect on their VR-based brand cocreation and brand loyalty intent. Our empirical results corroborate the proposed associations, substantiating VR-based brand engagement’s mediating role. The analyses also confirm the moderating role of tourists’ technology readiness in the association of their VR-based brand engagement on the one hand, and VR-based brand cocreation and brand loyalty intent on the other (i.e., with more technology-ready individuals seeing stronger associations in this regard). We conclude by providing key implications for tourism research and practice.
Acknowledgements
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Keywords
Virtual reality,Tourist engagement,Cocreation,Loyalty intent,COVID-19
  • Economics and Business - Social Sciences

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