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Publications
Publication Detailed Description
Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
Journal Title
Journal of Travel and Tourism Marketing
Year (definitive publication)
2020
Language
English
Country
United Kingdom
More Information
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Abstract
Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis.
Acknowledgements
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Keywords
Wellness tourism,Thermal,Mineral springs,Spa,Hotels,Satisfaction,Dissatisfaction,User-generated content (UGC),Leximancer
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
- Other Social Sciences - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.
