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Publication Detailed Description
Me and my AI: Exploring the effects of consumer self‐construal and AI‐based experience on avoiding similarity and willingness to pay
Journal Title
Psychology and Marketing
Year (definitive publication)
2024
Language
English
Country
United States of America
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Abstract
Artificial intelligence (AI) is reshaping consumer interaction with brands, but little is known about how brands can implement AI tools effectively. Drawing on consumer uniqueness and self‐construal theories, the authors examine the implementation of branded AI tools and their influence on consumers' experience, sense of uniqueness, and spending behavior. Across five studies, this research examines consumers' narratives about interacting with a branded AI tool (Study 1); tests the relationships between self‐construal, AI‐enabled consumer experiences, and avoidance of similarity (Studies 2A and 2B); evaluates in situ experience with a branded AI tool and its implications for spending behavior (Study 3); and delineates consumer preferences about the attributes of branded AI tools (Study 4). The findings reveal that individuals characterized by independent self‐construal are prone toward perceiving higher recognition and hedonic values during their experience with branded AI tools, partially enhancing consumer avoidance of similarity and influencing their willingness to pay for products that the AI tool recommends. For practitioners, the findings suggest developing a two‐fold value proposition strategy for consumers by generating personal and psychological value together with product and service recommendations.
Acknowledgements
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Keywords
AI‐enabled consumer experience,avoidance of similarity,hedonic,recognition,self‐construal,willingness to pay
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Funding Records
Funding Reference | Funding Entity |
---|---|
Grants TED2021‐129513B‐C22 | European Union NextGenerationEU/PRTR |
AISERVICES PID2020‐113561RB‐I00 | MCIN/AEI/10.13039/501100011033 |
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.