This exploratory research outlines an innovative business model for the ornamental stones, in Portugal, targeting World Class Manufacturing. Research questions arise from an inductive approach empirically based on a participant-observer that participated in JETSTONE and INOVSTONE, two important Mobilising Projects for the cluster. A collaborative network pursuing a Service Systems view, leveraged by digital technologies was proposed based on a 3-stage development facilitated by the ARCON framework (ECOLEAD project), as follows: development of a general VBE/VO model completed by knowledge coming from BIM, Industry 4.0, IoT and Service Science backgrounds, in order to build up a specific model to the ornamental stones Industry. Finally, the specific model should be verified by case studies as demonstrating instances. While the generic VBE/VO might be customized to other domains, the specific model generates a representation of the Industry and the case studies serve as instances to verify it.

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Value networks,Collaborative networks,Virtual organizations,Virtual breeding environments,Industry 4.0,Internet of Things (IoT),Building Information Modelling (BIM),Service-Dominant (S-D) Logic,Service science

• Economia e Gestão - Ciências Sociais