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Publication Detailed Description
Journal Title
Annals of Tourism Research
Year (definitive publication)
2026
Language
English
Country
United States of America
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Abstract
This study applies framework analysis to understand how hospitality and tourism organizations can institutionalize social sustainability as a recursive, capability-driven governance process. Drawing on an integrated framework of dynamic capabilities, institutional, and stakeholder theories, we analyze data from multiple workshops with hospitality and tourism managers to identify how firms embed social sustainability into organizational routines and systemic governance structures over time. The findings reveal a recursive process composed of four interdependent capability-building stages: Sensing (stakeholder knowledge acquisition and organizational learning), seizing (human capital development and inclusive workforce governance), transforming (community embeddedness and cultural co-production), and systemic collaboration (multi-actor governance integration and ESG accountability). The study contributes by integrating dynamic capabilities and stakeholder co-production, offering a model for institutionalizing social sustainability.
Acknowledgements
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Keywords
Institutionalization,Social sustainability,Dynamic capabilities,Stakeholder engagement,Community embeddedness
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Funding Records
| Funding Reference | Funding Entity |
|---|---|
| UID/315/2025 | Fundação para a Ciência e a Tecnologia |
Contributions to the Sustainable Development Goals of the United Nations
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