Objective: The aim was to translate the findings of the QUASER study into a reflective, dialogic
guide to help senior hospital leaders develop an organization wide QI strategy.
Design: The QUASER study involved in depth ethnographic research into QI work and practices in
two hospitals in each of five European countries. Three translational stakeholder workshops were
held to review research findings and advise on the design of the Guide. An extended iterative process
involving researchers from each participant country was then used to populate the Guide.
Setting: The research was carried out in two hospitals in each of five European countries.
Participants: In total, 389 interviews with healthcare practitioners and 803 hours of observations.
Main outcome measure: None.
Results: The QUASER Hospital Guide was designed for leadership teams to diagnose their organization’s
strengths and weaknesses in the eight QI challenges. The Guide supports organizational
dialogue about QI challenges, enables leaders to share perspectives, and helps teams to develop
solutions to their situated problems. The Guide includes extensive examples of QI strategies
drawn from the data and is published online and on paper.
Conclusions: The QUASER Hospital Guide is empirically based, draws on a dialogical approach to
Organizational Development and complexity science and can facilitate hospital leadership teams
to identify the best solutions for their organization.
Key words: Quality improvement, hospital care, patient safety, quality improvement guide, translational research, leadership