Português
Ciência-IUL
Publications
Publication Detailed Description
Journal Title
International Journal of Mobile Communications
Year (definitive publication)
2024
Language
English
Country
United Kingdom
More Information
Web of Science®
This publication is not indexed in Web of Science®
Scopus
This publication is not indexed in Scopus
Google Scholar
Abstract
This study focuses on assessing the satisfaction of telemedicine mobile application users. Four perspectives, namely acceptance, quality as a software product, content quality and usage quality are assessed. The applications selected in the study are from two Portuguese market leaders in the sector. A model is tested based on the ISO 25010:2011 and ISO 25012:2008, and data from a survey to gather the user's opinion of this type of mobile application. We conclude that there is a direct connection between the acceptance and the content quality of telemedicine application as well as the quality of the application as a product software, being possible to identify that the users consider the content and the application quality as fundamental factors to accept these applications.
Acknowledgements
--
Keywords
Telemedicine,Mobile applications,Quality,User satisfaction,Software evaluation,ISO standards
Fields of Science and Technology Classification
- Computer and Information Sciences - Natural Sciences
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.
