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Publications
Publication Detailed Description
Artificial intelligence, digital transformation and cybersecurity in the banking sector: A multi-stakeholder cognition-driven framework
Journal Title
Research in International Business and Finance
Year (definitive publication)
2022
Language
English
Country
United Kingdom
More Information
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Abstract
Traditional banking institutions are currently under great pressure from their stakeholders to adapt to new technologies. However, due to this sector’s inherent nature, data security cannot be jeopardized. Users must place great trust in their bank branches—a necessary feature of relationships between banking institutions and their clients. Banks’ reputation also directly affects their success, ability to attract new customers, and retention of existing ones. These issues mean that making decisions regarding how to deal with the challenges of incorporating artificial intelligence (AI), digital transformation and cybersecurity into the banking sector is quite complex. This study sought to develop a realistic decision-support model by combining cognitive mapping and the decision-making trial and evaluation laboratory (DEMATEL) method in order to address this topic. Group sessions with an expert panel were conducted to apply the methodological procedures, thereby allowing realism to be incorporated into the final results.
Acknowledgements
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Keywords
Artificial intelligence (AI),Cognitive mapping,Cybersecurity,Decision making trial and evaluation laboratory (DEMATEL),Digital transformation
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Funding Records
Funding Reference | Funding Entity |
---|---|
UIDB/00315/2020 | Fundação para a Ciência e a Tecnologia |
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.