Português
Ciência-IUL
Publications
Publication Detailed Description
Journal Title
Worldwide Hospitality and Tourism Themes
Year (definitive publication)
2019
Language
English
Country
United Kingdom
More Information
Web of Science®
Scopus
Google Scholar
Abstract
Purpose: Overall, there is a lack of research using online reviews as a proxy of customer experience when addressing the study of tourism in island destinations. Design/methodology/approach: The current investigation aims to fill this gap by focussing on an African small island developing states, i.e. Cape Verde. This paper reports of tourist reviews extracted from TripAdvisor from “two islands of the senses” as coined by this archipelago’s national tourism organization, specifically Santo Antão and Fogo islands. The data analysis was performed through Leximancer software to generate concepts out of words, followed by themes. Findings: The present research focussed on experiences in island tourism to identify their main dimensions based on visitors’ narratives in online reviews. The obtained results are of potential value to the literature by contributing to a better understanding of tourist experience in the context of tourism in islands in an understudied country, Cape Verde. Originality/value: Results are presented and object of discussion vis-à-vis scientific literature and conclusions put forward in this journal paper.
Acknowledgements
--
Keywords
Tourist experience,Cape Verde,Online reviews,Islands of the senses
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
- Other Social Sciences - Social Sciences
Funding Records
| Funding Reference | Funding Entity |
|---|---|
| UID/GES/00315/2013 | Fundação para a Ciência e a Tecnologia |
| UID/SOC/03127/2013 | Fundação para a Ciência e a Tecnologia |
| UID/MULTI/0446/2013 | Fundação para a Ciência e a Tecnologia |
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.
