Digital transformation is essential for improving the operational processes of organisations and, consequently, their performance. This work presents the prototype of a computer application to support the management of outgoing students' applications in a higher education institution. The key outcomes of this work include the systematisation of the process, the establishment of key performance indicators, and the real-time monitoring and traceability of students' applications. From a managerial perspective, this work provides insights for higher education institutions aiming to digitalise and control their processes. Moreover, it offers a practical framework that can be adapted by any industry seeking to implement controlled processes, enabling the collection of data from activities to feed the key performance indicators.

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Higher education institution,HEI,Digital transformation,Business process management,BPM,Key performance indicator,KPI,Management control

• Matemáticas - Ciências Naturais
• Economia e Gestão - Ciências Sociais
• Outras Ciências Sociais - Ciências Sociais