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Publication Detailed Description
Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0
Proceedings of 26th EurOMA – Operations adding value to society
Year (definitive publication)
2019
Language
English
Country
Belgium
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Abstract
The construction industry competitive environment has been demanding buildings conforming with the dynamic customer/owner requirements put together with the procurement of adequate personalised natural materials made to order in integrated value networks. But, the technological push has introduced BIM procurement as a mandatory industry best practice that demands standard mass produced materials (made to stock) to be introduced in IFC e-libraries ahead of their selection by technical specialists, not the owner. A three experts focus group generated an innovative Cyber Physical System conceptual model (research contribution) to solve this apparent paradox arising from an in depth literature review (theoretical contribution).
Acknowledgements
This research is supported by the INOVSTONE® 4.0 Project, which is funded by Portugal 2020, within the scope of Programa Operacional Competitividade e Internacionalização e Programa Operacional Regional de Lisboa.
Keywords
Customer relationship management and BIM procurement,Ornamental stones under Industry 4.0,IFC libraries and personalised smart materials
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
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