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Publication Detailed Description
Journal Title
Service Business
Year (definitive publication)
2023
Language
English
Country
Germany
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Abstract
This paper explores the effect of artificial intelligence (AI) on employee happiness
and proposes a model founded on stress and coping theory to analyze the effect of
benign stress on employee happiness and its indirect effect via employee engagement.
It combines semi-structured interviews with employees working alongside AI
algorithms and agents and surveys 200 employees to assess the proposed model. The
results demonstrate that incorporating AI in the workplace can generate stress and
affect human well-being but can also be a motivational factor instead of a concern,
and that employee engagement plays an essential role in mediating the relationship.
Acknowledgements
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Keywords
Employee engagement,Artificial intelligence,Benign stress,Employee happiness,Self-esteem
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
With the objective to increase the research activity directed towards the achievement of the United Nations 2030 Sustainable Development Goals, the possibility of associating scientific publications with the Sustainable Development Goals is now available in Ciência-IUL. These are the Sustainable Development Goals identified by the author(s) for this publication. For more detailed information on the Sustainable Development Goals, click here.
