Ana Lúcia Martins is an Assistant Professor at ISCTE-IUL. She holds a PhD in Management, with specialization in Operations Management and Technology, and an MSc in Management, with specialization in Strategy. Ana is a teacher of Operations Management, Logistics Management, Service Operations Management, and Supply Chain Management. Ana publishes in scientific journals such as International Journal of Logistics Management, International Journal of Industrial Engineering and Management, and Public Money and Management, among others. She has authored book chapters in logistics management and lean management in the justice systems. Her current main research topics are operations management in humanitarian settings, logistics management and lean management in the services area, mainly in judicial and healthcare systems.