Publication in conference proceedings
Developing personas and proto personas to enhance the art museum visitor experience
Filipa da Gama Luz (Luz, F. G. da.); Pedro António Ferreira (Ferreira, P. A.); José Soares Neves (Neves, J. S.);
Keep it Simple, Make it Fast!: An approach to underground music scenes
Year (definitive publication)
2021
Language
English
Country
Portugal
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Abstract
This paper aims to study and think about the use of personas and proto personas on the art museum visitors’ experience. Its object of study is the educational services of art museums focusing on children and young people up to the age of 18. This is a hybrid - conceptual and empirical – and exploratory study. Conducted through a qualitative methodology, constructivist paradigm and design approach. It relies on critical and creative thinking, as well on data collection. Using a total of 36 interviews to teachers/educators and legal tutors, divided into two distinct phases, and three pre-test interviews. It expands the investigation of application of the construction of personas and proto personas in the management of educational services in art museums. The value of this study lies in exploration of the construction of personas and in a learning context Do - Feel - Learn instead of the traditional “Learn - Feel - Do”.
Acknowledgements
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Keywords
Personas,Proto personas,Art museum,Visitor experience,Visitor journey
  • Economics and Business - Social Sciences
  • Arts (arts, history of arts, performing arts, music) - Humanities

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