Publication in conference proceedings Q3
Fournier (BRQ) versus Rusbult (IM): Is love really important in consumer-brand relationship?
Ricardo Cayolla (Cayolla, R.); Sandra Loureiro (Loureiro, S.); José Luís Reis (Reis, J. L.);
Marketing and Smart Technologies. Smart Innovation, Systems and Technologies
Year (definitive publication)
2019
Language
English
Country
Switzerland
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Abstract
Assuming the meaning and value that brands have for consumers, this paper developed a structured viewpoint in the consumer-brand relationship. This paper explores the fact that there are deep investments by consumers in their relationships with brands. The objectives of the article are, first, to present the two main consumer-brand relationship models (Brand Relationship Quality—BRQ, Investment Model—IM) and, second, to challenge the importance of Love in the relationships established between consumers and brands.
Acknowledgements
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Keywords
  • Economics and Business - Social Sciences
Funding Records
Funding Reference Funding Entity
UID/GES/00315/2019 Fundação para a Ciência e a Tecnologia

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