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Publication Detailed Description
Patient Satisfaction in the Digital Health Era: Digital Literacy and Digital Inclusion Perspective Under the Donabedian Framework
Journal Title
Education for Information
Year (definitive publication)
N/A
Language
English
Country
United Kingdom
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Abstract
The digital transformation of healthcare services is redefining how information is accessed and
evaluated by citizens. While organizational progress is often measured by technical maturity, this
study shifts the focus to the user’s perspective. Grounded in the Donabedian framework (Structure-
Process-Outcome), we investigate how Digital Maturity (Structure) and Information Literacy/
Inclusion (Process) culminate in Patient Satisfaction (Outcome). Using Structural Equation Modelling
(SEM) with a sample of 212 participants, the results reveal that maturity acts as a catalyst for literacy,
but satisfaction is strictly dependent on effective digital inclusion. This paper contributes to
‘Healthcare for Information’ by highlighting that technological infrastructure alone is insufficient
without a robust healthcare strategy for health information users.
Acknowledgements
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Keywords
digital transformation,digital maturity,digital inclusion,satisfaction,digital literacy,Donabedian
Fields of Science and Technology Classification
- Computer and Information Sciences - Natural Sciences
- Health Sciences - Medical and Health Sciences
Contributions to the Sustainable Development Goals of the United Nations
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